Once you submit an invoice to us, we will check it before processing the payment. If there is anything missing we will contact you to discuss it.

If you are using Tradeshift to submit your invoices, Charter Hall will generally attempt to use the Collaborate function, which is like a ‘chat’ feature within Tradeshift. Please ensure that you have Notifications turned on in your account settings so that you will receive an email and/or a notification if this happens.

In some circumstances it may be necessary to reject the invoice. In this case, you will need to create a new invoice with the correct invoice information.